Grandpa always said a fair deal leaves both folks smiling. If my book doesn't do that for you, here's how you get your money back.
Bottom line
- 15 days to get your money back on any book, no questions.
- Cancel in the first 7 days and the membership costs nothing.
- Unsubscribing won't cancel; consumer.hotmart.com will.
- Refunds usually show at your bank in 5 to 10 business days.
15 days
What's your money-back deal?
Ask within 15 days of buying and get all your money back. No questions, no hassle. Each thing you buy has its own 15 days.
Requesting
Where do I go to get my money back?
Hit the refund link in the purchase email Hotmart sent you. Or log in at consumer.hotmart.com and pull up that purchase. Or email [email protected] and mention the email you used when you bought.
Your money
When do I see the money?
It goes back to the card or PayPal you paid with. Banks usually show it in 5 to 10 business days.
7 free days
What if I quit during the free days?
Cancel in the first 7 days and you pay nothing. Not a cent.
First charge
Is the first membership charge covered?
Yep. The 15-day money-back guarantee covers your first membership payment.
Quitting
How do I quit the membership?
Do it whenever you want at consumer.hotmart.com. Open the membership, go to payment settings, hit cancel subscription. Or email us and we'll help.
Letters keep coming through the month you paid for. After that, the charges stop.
Forgot to cancel
I got charged after I meant to quit. Now what?
Drop us an email within 15 days of that charge. Same goes if you got charged by mistake. We'll check it out.
Opting out of letters
If I unsubscribe, am I cancelled?
No. Unsubscribing stops the letters, not the billing. To stop paying, cancel at consumer.hotmart.com.
Late
What if it's past 15 days?
The guarantee's done by then. Still, if something's wrong, write to us.
Write
Who do I talk to about refunds?
Email [email protected].
Fair and square. — Tyler
Money question? Email [email protected] and tell me straight what went wrong.